Frequently Asked Questions
Everything you need to know about our premium home essentials.
What is the standard shipping timeframe for furniture items?
Most furniture and large decor items are processed within 3-5 business days and typically arrive within 7-14 business days depending on your location.
Do you offer international shipping?
Currently, Smith & Clark ships to the contiguous United States, Canada, and the United Kingdom. We are working on expanding our delivery zones soon.
What is your return policy for home textiles?
We accept returns on unused textiles, such as rugs and bedding, within 30 days of delivery. Items must be in their original packaging with all tags attached.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.
Are your wood products sustainably sourced?
Yes, we partner with FSC-certified suppliers to ensure that all our timber and wood-based furniture meet rigorous environmental and social standards.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.